Booking Terms & Conditions

Last Updated: September 2026

Welcome to Mai Khao Seventy Four. By submitting a booking enquiry, completing payment, or staying at the property, you acknowledge and agree to the following Terms and Conditions.

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1. Booking, Payment & Security Deposit

  • 100% Advance Payment: To secure and confirm your reservation, 100% of the total booking balance (nightly rate + applicable departure cleaning fee) must be paid in advance.

  • Domestic Payment Methods: Direct payments within Thailand are processed offline via direct Thai Bank Transfer or Thai QR Pay / PromptPay.

  • International Payments: For guests without a Thai bank account, we accept international bank transfers (including Wise, Revolut, or international wire transfer). All intermediary banking, processing, and foreign exchange fees are the sole responsibility of the guest; the net invoice amount must arrive in full in Thai Baht (THB).

  • Reservation Holds & Proof of Payment: Quotations and tentative dates are held for 24 hours. To maintain your hold while international funds clear, a valid official transfer receipt or proof of payment must be provided via email or WhatsApp within this 24-hour window.

  • Refundable Security Deposit: A refundable security damage deposit of 3,000 THB is payable prior to check-in. This deposit is refunded within 24–48 hours after check-out, subject to an inspection by our housekeeping team confirming no damages, missing items, or excessive mess.

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2. Cancellation & Refund Policy

Because direct bookings receive our lowest guaranteed rates compared to third-party platforms, we operate a strict cancellation schedule:

  • More than 30 days prior to check-in: Cancellations submitted in writing at least 30 full days before the check-in date receive a 50% refund of the total accommodation fee.

  • Within 30 days of check-in: Any cancellation, modification, or no-show made within 30 days of check-in is strictly non-refundable.

  • Early Departures: No refunds or credits are issued for unused nights or early check-outs under any circumstances.

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3. Tiered Cleaning Fees

A mandatory departure cleaning fee is applied to each reservation to cover professional turnover cleaning and linen laundering:

  • 1-Night Stay: 500 THB

  • 2-Night Stay: 800 THB

  • 3 to 4 Nights (Up to 5 Days): 1,000 THB

  • 5 Nights or More: 1,500 THB

Note: Guests are expected to leave the property in reasonable order upon departure, with trash disposed of and kitchenware tidied.

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4. Damages, Breakages & Lost Keys

  • Guest Responsibility: The lead guest assumes full responsibility for any intentional, negligent, or accidental damage to the apartment, fixtures, electronics, linens, or furniture caused by any member of their party.

  • Settlement: Minor accidental damage will be deducted directly from the security deposit. If damage costs exceed the deposit amount, an itemised invoice will be issued for immediate settlement.

  • Lost Keys / Access Cards: A replacement fee of 1,500 THB applies for lost building access cards, passes, or physical keys.

  • Prompt Reporting: Please report any accidental spills or breakages to us via WhatsApp as soon as they occur so we can assist promptly.

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5. Top-Floor Balcony, Window & Child Safety

  • Balcony Safety: Mai Khao Seventy Four features a top-floor balcony. Children must never be left on the balcony unsupervised at any time. Guests acknowledge that there is a balcony, which may present inherent safety risks. Guests voluntarily assume all risks associated with the use of the balcony by themselves, their occupants, or their guests. The Landlord shall not be liable for any injury, personal property damage, or wrongful death occurring on or from the balcony.

  • Window & Door Safety: For the safety of infants and young children, keep all windows (including sliding window doors to the balcony, and front door to the apartment) securely latched and closed while children are inside the residence.

  • Sole Parental / Guardian Supervision: The safety and supervision of children remain the sole and exclusive responsibility of parents and accompanying guardians throughout the stay.

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6. Baan Mai Khao Condominium Rules & Swimming Pools, Fitness suite and other facilities

Baan Mai Khao is a tranquil residential condominium. To preserve the peaceful environment for all residents and guests, the following estate rules are enforced directly by the Condominium Juristic Person / Management:

  • No Lifeguards on Duty: There are no lifeguards stationed at any swimming pool. All guests swim entirely at their own risk. Children must be supervised by an adult at all times in and around pool areas.

  • Pool Operating Hours: Swimming is permitted strictly during designated, posted pool hours. Night swimming is prohibited.

  • Pool Etiquette: Ball games, rough play, and oversized pool inflatables/floats are strictly prohibited in communal pools. Please read and observe any rules displayed by the condominium.

  • Balcony Appearance: In accordance with condominium bylaws, hanging laundry, towels, or clothing over balcony railings is strictly prohibited.

  • Noise & Neighbor Respect: Please keep noise to a minimum, especially in corridors, elevators, pool areas, and during evening hours.

  • Fines & Violations: Condominium rules are established and policed independently by the Juristic Board. Any warnings, complaints, or fines issued by condominium management due to guest behavior are the exclusive legal and financial responsibility of the guest and must be settled immediately. We will not get involved in any dispute between guests and condominium staff or management or employee.

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7. House Rules & Arrival / Departure

  • Check-in / Check-out: Standard Check-in is from 3:00 PM and Check-out is by 11:00 AM. Early arrivals or late departures are subject to prior written approval and calendar availability.

  • Guest Registration & Passport Copies (TM30): In compliance with Thai Immigration law, all foreign guests must provide a copy/photo of their passport photo page prior to or upon arrival for TM30 registration.

  • Occupancy Limits: Only registered guests agreed upon during the booking inquiry may stay overnight. Unauthorized extra guests are not permitted.

  • No Parties: Parties, events, and loud gatherings are strictly prohibited.

  • Non-Smoking: Smoking or vaping inside the apartment or on the balcony or in any communal area is strictly forbidden.

  • Pets: Pets are not permitted on the property or within the condominium grounds.

  • Energy Conservation: Please switch off air conditioning units, fans, and lights when leaving the apartment or when balcony doors/windows are open.

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8. Liability & Travel Insurance

  • Personal Property: We are not liable for any loss, theft, or damage to personal belongings, luggage, cash, or rental vehicles.

  • Assumption of Risk: Guests utilise the apartment, balcony, stairways, elevators, car parks and shared facilities entirely at their own risk.

  • Insurance Recommendation: We strongly advise all travelers to obtain comprehensive travel and cancellation insurance to protect against medical emergencies, flight delays, or unexpected travel interruptions.

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9. Contact Information

For inquiries, booking coordination, or assistance during your stay, please contact us using the email or mobile / WhatsApp number in the footer of this website.

In case of serious emergencies, pease contact:

Tourist Police (English Speaking, 24/7): 1155

Medical Emergency & Ambulance: 1669